News & insights

New webinar series launches to share best practices in recruitment & retention

HATS Network is releasing a new webinar series supported by Tourism NI to help businesses adapt their recruitment and retention practices in response to the skills and recruitment crisis the industry is currently facing.

New campaign launches to attract staff into hospitality & tourism

A major campaign has launched to boost perceptions of careers in hospitality and tourism, helping to attract new talent and tackle staffing challenges.

Industry employees asked ‘what matters?’

The Hospitality and Tourism Skills Network has launched the ‘What matters?’ survey to gain feedback from employees across the industry on what’s important to them and will make them stay working in the industry.

NEW guide on funded skills support launched

The Hospitality and Tourism Skills (HATS) network has launched a guide on funded skills support available to help hospitality and tourism businesses retain talent through this difficult time and develop the skills needed for the future.

COVID-19: Impact on skills in tourism & hospitality

To assess the impact of the COVID-19 pandemic on the skills needs of the toursim and hospitality industry across Northern Ireland, the Hospitality and Tourism Skills (HATS) network in collaboration with People 1st International surveyed 376 employers across the sector. In these latest insights, three quarters of employers report that staff are feeling anxious and stressed, with their mental and physical wellbeing affected.

In a bid to restore consumer confidence and get their people up and running as they prepare to re-open, employers are taking a skills-led approach to both managing the transition back to work as well as being ready for customers.

Well over three-quarters of respondents say the ability of business leaders and managers to boost motivation, morale and productivity will be key. This means ensuring that managers are equipped with critical thinking, decision-making and problem-solving skills, so that they can manage uncertainty as well as ensuring that their teams are engaged.

Key findings

Full report

Summary infographic

Key recommendations

Resilience in the aftermath of COVID-19 is key to the recovery of hospitality, retail, travel and aviation. Several short-term recommendations are emerging as critical factors to consider as businesses plan to re-open their doors.

Recommendations infographic

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Join HATS now to support industry growth and access a range of insights, best practice and guidance on available skills support to help you attract and develop talent.

To find out more about HATS Network, get in touch. We’d love to hear from you.

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