Tourism and Hospitality Team Leader Programme



As businesses continue recovering from the impact of the Covid-19 pandemic, recruitment and retention issues are significantly adding to the mix. The key challenges that we are facing as an industry can only be adequately dealt with by having in place strong leadership and management across all areas of our sector.

The Tourism and Hospitality Team Leader Programme is designed to motivate and develop top talent and responds to the current challenges facing the sector. The programme helps businesses recover faster and provides new skills, insights, tools and techniques to team leaders and supervisors to allow them to get the best performance from themselves and the rest of their team.


This programme is a collaboration with HATS and HIT Scotland and supported by Tourism NI and has been developed with industry input. The programme has been adapted for Northern Ireland from the Scottish Talent Management Development Programme which trained over 2000 supervisors, managers and leaders across the industry in Scotland.

Programme content

This is a virtual programme which consists of a series of eight modules that build on each other. Each module will require evidence of practical application in the workplace to achieve certification of completion.


This virtual programme takes place on the following dates and participants are expected to attend ALL the modules live to gain certification.

• Module 1: 27th September 9.30am-1.30pm

• Module 2: 04th October 9.30am-1.30pm

• Module 3: 11th October 9.30am-1.30pm

• Module 4: 18th October 9.30am-1.30pm

• Module 5: 25th October 9.30am-1.30pm

• Module 6: 01st November 9.30am-1.30pm

• Module 7: 08th November 9.30am-1.30pm

• Module 8: 15th November 9.30am-1.30pm


This programme is open to supervisors/team leaders working in the Northern Ireland tourism and hospitality industry, with the employee living and working in Northern Ireland. The programme is fully funded and is open to anyone over the age of 16, at team leader level and for any job role. You can apply for up to 10% of your workforce (they may not all get to take part).

Each individual venue is treated as a separate business, so can apply for its own employees (eg a hotel or visitor attraction chain with numerous venues around Northern Ireland should complete their own applications for their own venue).

Candidates must be working full time or part time. Please note that there are some people who are not eligible to take part due to the source of the funding. Students are not able to apply as their education is already being funded by the Northern Ireland Government.

All businesses within tourism and hospitality that are signed up to Our Hospitality & Tourism Commitment are eligible.

How to apply

We ask that a business applies on behalf of the employee, so that we can clarify the individual’s working situation, and check on workforce numbers. Application should be made by one person on behalf of the business - the business owner, a senior manager, or an HR professional.

Applications should only be made for individuals who want to take part and are willing to commit to the course, so individuals should speak to their manager if they want to take part, as certain information is required from you for the application.


To find out more, get in touch. We’d love to hear from you.

© 2021 HATS Network

Cookies | Privacy Policy

LinkedIn icon
Intuit Mailchimp logo